If you would prefer a condensed guide, with links, I hope this will help: Rather, you may use any of the above links from my search to follow along and, hopefully, set you on the correct path. I will not duplicate the efforts of Techno Bill, Jintoku, Kara Alexander, Samuel Cooksey, and Mac_DG by repeating everything they’ve already said. It is also worthwhile reading through Jintoku’s conversation with Google’s representatives to see how hard they tried not to do a factory reset on the phone – and just how certain the Google representative was that this was the only possible solution short of outright replacement of the phone. My options were to send my phone to Google or take it to a repair facility for a diagnostic.įinally, after much searching, I found this thread on Google’s product forum where someone named Jintoku described an identical problem to mine – and someone named Kara Alexander described an identical problem … and a solution suggested by Samuel Cooksey! If you think you’ve got the same problem – nearly full storage, frozen or looping “G” screen, and unable to enter Safe Mode, it is absolutely worth your time scrolling through this thread to see if this solution may work for you. She was sympathetic, but assured me in no uncertain terms that my data was lost forever.
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